Data Protection & Privacy Policy

MiJugada.com processes personal data in accordance with applicable Venezuelan requirements and international data protection best practices.

We may collect:

• Identification data (name, DOB, ID details for verification)
• Contact data (email, phone)
• Transaction data (deposits, withdrawals, payment references)
• Betting history and gameplay logs
• Device and technical data (IP, device identifiers, browser, timestamps)

Personal data is processed based on:

• Contractual necessity (to provide services)
• Legal obligations (AML/CTF, regulatory compliance)
• Legitimate business interests (fraud prevention, platform security)

Personal data may be processed for AML/CTF purposes, including:

• Identity verification (KYC)
• Sanctions and PEP screening
• Transaction monitoring and investigations
• This processing is conducted in accordance with MiJugada.com AML/KYC Policy and applicable laws.

We process data to:

• Create and manage user accounts
• Verify identity and prevent underage access
• Prevent fraud and financial crime
• Comply with AML/CTF and regulatory requirements
• Provide customer support and handle disputes
• Maintain platform integrity and security

MiJugada.com implements technical and organizational safeguards, including:

• SSL/TLS encryption in transit
• Encrypted storage where applicable
• Role-based access control
• Access logging and audit trails
• Security monitoring and incident handling procedures
• Automated backup and recovery controls

Data may be processed using secure infrastructure located outside Venezuela under strict security safeguards, confidentiality obligations, and access controls.

Personal data may be shared only with:

• Payment service providers (for transaction processing and fraud prevention)
• Regulatory authorities (when legally required)
• Law enforcement (when legally required)

Users may request (where legally permitted):

• Access to personal data
• Rectification
• Deletion
• Restriction of processing

Personal data is retained for a minimum of ten (10) years where required for AML/CTF and regulatory compliance, or longer if mandated by law or necessary for legitimate purposes (e.g., disputes).